HELP CENTER

Frequently Asked Questions

Practical answers on ordering, shipping, warranty, inspection and one-stop project supply.
FAQ

Ordering, Shipping & Support

The questions buyers and partners ask most. Your specific model and destination details are confirmed at quotation.

Standard machines can be ordered from a single unit; complete project packages and container-house camps are quoted to your quantities. Dealers, agents and OEM partners are welcome to discuss volume terms.

We quote FOB, CFR/CIF and DDP where available. Bulldozers and motor graders ship by RoRo, bulk or flat rack, while container houses and smaller equipment consolidate into standard containers. Your nominated forwarder or ours can be used.

Equipment carries a warranty. Warranty parts are delivered to you by air when needed, and our engineers provide remote video commissioning and troubleshooting, with a spare-parts package available with each machine.

Standard machines and containerized lines are configured to order. Current lead time is confirmed at quotation — typically [XX] weeks for core machines depending on model and quantity, with camp and power equipment scheduled to arrive in step.

Yes. We provide production and inspection photos and test reports, and can arrange independent third-party inspection (such as SGS or BV), a customer visit or a live remote video inspection before shipment.

Our own-factory bulldozers and motor graders support configuration, blade/ripper and attachment options. Dealer and OEM branding can be discussed with partners; integrated lines are specified to match project requirements.

Terms are confirmed per order — commonly T/T with a deposit and balance before shipment, with L/C considered for qualified projects and larger packages.

Send your equipment and camp loads, expected run hours and climate; we specify open, silent or trailer-mounted generator sets with appropriate redundancy and match light towers and container-house connections to them.

Yes — bulldozers and graders for preparation, generators and light towers for power and lighting, and container houses for accommodation can be matched, documented and shipped as one Complete Project Package, or any stage on its own.

Complete the Request a Quote form with project type, equipment, country and quantity, or email [email protected]. We respond within 24 hours.

More questions? See the FAQ or contact our engineers.

Still have a question?

If your question is model- or project-specific, send it through the quote or contact form and an engineer will reply.

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